FAQ

Frequently Asked Questions

What does XIALFA sell?

XIALFA offers garden décor, including garden stakes, statues and sculptures, wind chimes and mobiles, and wind spinners.

Will my garden décor look exactly like the photographs?

We aim to show every product as accurately as possible. Colors may appear slightly different depending on lighting and screen settings. Individual items may also vary slightly in dimensions, finish, and decorative details.

Some items may arrive in separate pieces or require assembly. Please follow any included instructions and check the product description for setup and outdoor-use guidance.

What should I do if my item arrives damaged?

Please contact customer service promptly with your order number and clear photographs of the item, any affected parts, and its packaging. We will review the issue and provide an appropriate resolution where applicable.

Can I return my order?

You may request a return for eligible products within 30 days of delivery, subject to our Return & Refund Policy. Please contact customer service before sending anything back.

Where should I send a return?

Please contact customer service first. If your return is approved, we will provide the appropriate return instructions.

Can I track my order?

When tracking is available, we will generally provide tracking information after your order has been dispatched.

How can I contact XIALFA?

Please use the contact information provided on our Contact Us page.

XIALFA is operated by: