RETURN & REFUND POLICY
Return & Refund Policy
We want you to be satisfied with your purchase from XIALFA.
Returns
Eligible products may be requested for return within 30 days of delivery.
To be eligible for a return, an item should generally be:
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Unused and in its original condition
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Free from damage caused after delivery
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Returned with its original packaging where reasonably possible
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Accompanied by proof of purchase
Requesting a Return
Please contact our customer service team before returning any product.
Include your order number, the item you wish to return, and the reason for the return.
Once your return request has been reviewed, we will provide the appropriate return instructions.
Return Address:
Room 1006, No. 6, Lane 1, Hebei Xincun, Xianglian Community, Longhua Subdistrict, Longhua District, Shenzhen City
Phone: +86 18681497387
Damaged, Defective or Incorrect Products
Please inspect your garden décor item and any included parts after delivery.
If an item arrives damaged, has a defective component, or differs from what you ordered, please contact us immediately.
Please provide:
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Your order number
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A description of the problem
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Clear photographs of the item and affected parts
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Photographs of the packaging where relevant
Our customer service team will review your request and provide an appropriate resolution where applicable.
Refunds
Once an eligible returned item has been received and inspected, we will notify you regarding your refund.
Approved refunds will generally be issued to the original payment method.
Please allow additional processing time for your bank, card issuer, or payment provider to post the refund.
Company Information
XIALFA is operated by:
Room 1006, No. 6, Lane 1, Hebei Xincun, Xianglian Community, Longhua Subdistrict, Longhua District, Shenzhen City